1. Introduction
Noveco by Glozarinkhodraxn.world ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish and international law.
2. Data Controller
Noveco by Glozarinkhodraxn.world
149 N Strand Rd, North Wall, Dublin, Ireland
Email: admin@glozarinkhodraxn.world
3. Data We Collect
We may collect the following categories of personal data:
- Identity data: name, title.
- Contact data: email address, postal address, phone number.
- Transaction data: order details, purchase history, payment information.
- Technical data: IP address, browser type and version, time zone, device information, operating system.
- Usage data: information about how you use our website and services.
- Marketing and communications data: your preferences for receiving marketing from us.
- Messages: content you provide when contacting us or placing an order.
4. Purposes of Processing
We process personal data for the following purposes:
- To process and fulfill your orders and deliver products.
- To communicate with you regarding your order, inquiries, and customer support.
- To send order confirmations, shipping notifications, and transactional emails.
- To comply with legal, regulatory, and tax obligations.
- To improve our website, products, and services.
- To conduct analytics and understand how our site is used (with your consent).
- To send marketing communications (only with your explicit consent).
- To ensure the security of our website and prevent fraud.
5. Legal Basis (GDPR Article 6)
We process your data based on the following legal grounds:
- Contract performance: To fulfill our contract with you (e.g., processing orders).
- Legitimate interests: For service improvement, security, fraud prevention, and analytics, where such interests are not overridden by your rights.
- Consent: For marketing communications and optional analytics. You may withdraw consent at any time.
- Legal obligation: To comply with laws and regulations.
6. Retention Periods
We retain personal data only for as long as necessary:
- Order and transaction data: 7 years for legal, tax, and accounting obligations.
- Marketing data: Until you withdraw consent or request deletion.
- Technical and access logs: Up to 12 months.
- Cookie data: As specified in our Cookie Policy.
- Customer correspondence: 3 years after the last contact, unless longer retention is required by law.
After the retention period ends, we securely delete or anonymize your data.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your data ("right to be forgotten") where legally applicable.
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Receive your data in a structured, commonly used format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Withdraw consent for consent-based processing at any time.
- Right to complain: Lodge a complaint with a supervisory authority. In Ireland: Data Protection Commission (dataprotection.ie).
To exercise these rights, contact us at admin@glozarinkhodraxn.world. We will respond within one month.
8. Data Sharing and Recipients
We may share your data with:
- Payment service providers to process payments.
- Shipping and logistics providers to deliver orders.
- IT and hosting service providers under strict data processing agreements.
- Professional advisers (e.g., lawyers, accountants) when required by law.
- Regulatory or law enforcement bodies when we are legally obliged to do so.
We do not sell your personal data to third parties. All processors are bound by contractual obligations to protect your data.
9. International Transfers
If we transfer data outside the European Economic Area (EEA), we ensure adequate safeguards, such as Standard Contractual Clauses approved by the European Commission, or equivalent measures as required by GDPR.
10. Security Measures
We implement appropriate technical and organisational measures to protect your data:
- HTTPS encryption for all data transmitted via our website.
- Secure storage with access controls and encryption where appropriate.
- Regular security assessments and updates.
- Limited access to personal data on a need-to-know basis.
- Training for staff on data protection best practices.
11. Children
Our website and services are not directed at individuals under 16. We do not knowingly collect data from children. If you become aware that a child has provided us with personal data, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made. We encourage you to review this page periodically.
13. Contact
For privacy requests, questions, or to exercise your rights: admin@glozarinkhodraxn.world | 149 N Strand Rd, North Wall, Dublin, Ireland